Privacy Policy

This document explains how berberista.com collects, processes, protects, and uses the personal data of its users.

1. Data Controller

Data Controller: Berberista Platform
Contact: [email protected]
Platform: berberista.com

2. Data Collected

The following personal data is collected:

• Identity and account information: Full name, phone number, email address
• Booking information: Appointment date, time, selected service and barber details
• Technical data: IP address, device and browser information, usage logs
• Communication data: Support requests, feedback, and contact form messages

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

• Providing booking services and managing your account
• Sending appointment confirmations and reminders
• Providing technical support and customer service
• Improving service quality and conducting analysis
• Carrying out security, record-keeping and audit processes
• Fulfilling legal obligations

4. Data Sharing

Your data may be shared with the following parties only to the extent necessary for the service:

• Barbershops providing the service (to carry out the booking process)
• Server and infrastructure providers
• Email and SMS delivery services
• Authorized public institutions and organizations (when legally required)

5. Cookies and Technical Tools

berberista.com may use cookies and similar technologies to improve user experience, ensure security, and analyze performance. You can change your cookie preferences through your browser settings.

6. Data Security

Commercially reasonable technical and administrative security measures are implemented to protect your personal data. However, please note that no method of data transmission or electronic storage is 100% secure.

7. Data Retention Period

Your data is retained for the duration necessary to provide the service and within the framework of legal obligations. When the retention period ends, data is deleted, destroyed, or anonymized.

8. Your Rights Under KVKK (Law No. 6698)

As a data subject under KVKK, you have the following rights: (1) learn whether your personal data is processed, (2) request information about processing activities, (3) learn the purpose of processing and whether data is used appropriately, (4) know the third parties to whom your data is transferred, (5) request correction of incomplete or incorrect data, (6) request deletion under applicable conditions, (7) object to processing activities, and (8) request compensation for damages. To exercise these rights, please contact us at [email protected].

9. User Responsibility

Barbers and shop owners are responsible for the accuracy of their service listings, pricing, and availability information. Customers are responsible for the accuracy of the information they provide during booking. Users are obligated to act in accordance with applicable law while using the platform.

10. External Links

The platform may contain links to third-party websites or services. Berberista is not responsible for the content, practices, or privacy policies of these external sites.

11. Policy Changes

This policy may be updated when necessary. The current text becomes effective from the date of publication on berberista.com.

12. Mobile App Data Use

The Berberista mobile app may process the following data to provide booking, account, notification, security, and shop discovery features.

• Location data may be used to show nearby shops and relevant services when you allow location access.
• Device and notification tokens may be used to send booking confirmations, reminders, and important service updates.
• Google Sign-In and Firebase services may be used for authentication, messaging, analytics, and app stability.
• Booking details, customer contact information, selected service, shop, barber, date, time, and tracking code are used to manage appointments.
• Uploaded shop photos, gallery images, profile data, reviews, and support messages are processed when you choose to provide them.

13. Advertising and Analytics

The mobile app may use Google AdMob to display ads. AdMob may process device identifiers, advertising identifiers, approximate location, app interaction data, and diagnostic data according to Google policies. The platform may also use Firebase and Google Analytics to understand app usage, improve performance, and detect errors.

14. Data Deletion Requests

You may request account deletion, booking data deletion, or correction of your personal data by contacting [email protected]. Some records may be retained where required for legal, security, fraud prevention, dispute resolution, or accounting purposes.

15. Contact

You can contact us regarding the privacy policy, data processing, or data deletion requests:
Email: [email protected]
Platform: berberista.com
Data Controller: Berberista Platform